FAQs
1. Where do you ship your products from?
Our products are sourced from various suppliers located in different regions. We ensure that all items are shipped from reliable sources to maintain quality and efficiency in delivery.
2. How can I get a refund?
To request a refund, please contact us within 30 days of receiving your item. We will evaluate your request and, if approved, process your refund to your original payment method within 10 business days.
3. How can I contact you?
You can reach us via email at studylabs12@gmail.com or by phone at 0493468017. Our customer service team is available to assist you with any inquiries.
4. What is your return policy?
We have a 30-day return policy. If you receive a defective or incorrect item, please contact us immediately so we can address the issue. Note that certain items may be non-returnable.
5. Do you offer exchanges?
Yes, we do offer exchanges. The fastest way to ensure you receive the desired item is to return the original product and place a new order for the replacement item.
6. How long does shipping take?
Shipping times vary based on the supplier's location and your destination. Typically, orders are processed within 3-5 business days, with delivery times ranging from 7 to 21 business days.
7. Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.
8. Are there any shipping fees?
There are two different shipping options offered, including insured shipping and standard shipping. This choice will be presented to you at the checkout point.
9. What should I do if my item is damaged during shipping?
If your item arrives damaged, please contact us immediately with photos of the damage. We will assess the situation and work towards a resolution, which may include a refund or replacement.
10. Do you ship internationally?
Yes, we offer international shipping. Please check our shipping policy for specific details regarding shipping times and fees to your country.